Support
Got a problem or a question about Togivy? Here are the most common answers and how to reach us.
Write to us
support@togivy.comWe usually reply within 48 hours. To report content or a user, you can also use Report in the app: reports are reviewed within 24 hours.
Frequently asked questions
How do I create an event?
On the Home tab tap “Create Event”, choose the type, add a title, date and place, then invite your friends. You can also let your guests vote on the place.
Who can see my events?
Public events are visible to everyone nearby. Private events are visible only to the organiser and the people invited.
Why does the app ask for my location?
To show you public events near you. Your location is used only while the app is open, the distance is calculated on your phone and other users never see it. You can turn it off at any time in iOS Settings.
How do I manage notifications and message previews?
Turn notifications on or off in iOS Settings. In Togivy, under Settings → Privacy, you can turn off “Show message previews”: notifications will only say “New message”.
How do I block or report a user?
On the user’s profile tap “Block user”, or use “Block contact” from the menu at the top of the chat. To report a message, press and hold it and choose Report. A blocked user can no longer message you or see your events.
How do I download my data?
In Settings tap “Export Your Data”: you get a file with your profile, events, friends, sent messages and notifications.
How do I delete my account?
Go to Profile → Edit Profile → Delete Account and confirm with your password. Your account and related data are permanently deleted. If you can’t sign in, email support@togivy.com from your account’s email address.
I forgot my password
On the sign-in screen tap “Forgot password?”: you’ll get a 6-digit code by email to choose a new one.
Who can use Togivy?
Togivy is for adults aged 18 and over.